Chat to us One of the fastest ways to get in touch is to use the online chat function, available to all customers.

How do I speak to someone at Scottish Power?

1. By phone: 0800 074 1985.
2. By email: to .
3. By post: to Scottish Power Customer Services, 320 St Vincent Street, Glasgow, G2 5AD.
4. Online: via the online Scottish Power contact form.

How do I get in touch with Scottish Power by email?

Hi there, the e-mail address for Scottish Power is .

Has anyone had problems with Scottish Power?

Scottish Power, which has more than three million customers, received the most complaints of any Big Six supplier last year, with 8,441 cases referred to the Energy Ombudsman in the 12 months to September 2019. Inaccurate bills and customer service issues were the biggest gripes.

How much emergency credit do you get with Scottish Power?

You will have £5 emergency credit that can be used until you can top up. You will also be protected by the friendly non disconnect period, which applies for both electricity & gas smart meters, installed by ScottishPower. This lasts from 6pm – 9am each night and also all day Sunday (& bank holidays).

Scottish Power Complaint Direct Debit Bill Explained

Is Scottish Power the worst customer service?

verdict on Scottish Power. Last year Scottish Power ranked lowest of the big energy companies, but this time it isn't quite at the bottom. Scottish Power's customers rate the clarity of its bills, customer service and complaints handling as poor and its value for money as very poor.

How reliable is Scottish Power?

Scottish Power was rated the second worst energy supplier for the second year running. Receiving just one star for value for money, it received three stars for bill accuracy but just two stars for each other category. It received an overall customer score of 55%.

What is wrong with Scottish Power?

The trouble with Scottish Power is that it repeatedly fails to address the problem when bills are contested. The utilities giant, rated “one star” by 96% of reviews on Trustpilot, was the most complained about energy supplier last year, with 8,441 cases referred to the Energy Ombudsman.

How long does it take to get through to Scottish Power?

Top answer

Takes about 45 mins to get through, so make sure you have enough time.

How do I send a letter to Scottish Power?

Alternatively, you can write to our Customer Care Manager at the following address: ScottishPower, Customer Services, Freepost SCO5388, 320 St Vincent Street, Glasgow G2 5AD.

Who is the cheapest energy supplier?

• Octopus Energy.
• Utility Warehouse.
• Outfox The Market.
• Pure Planet.
• Orbit Energy.

Who do you complain to about Scottish Power?

Phone: 0800 027 0072 Lines open Monday to Friday 8am to 10pm and Saturday 8.30am to 6pm. Chat to us: or download the YourEnergy App and register or log into your account. Select 'contact us' from the menu then 'chat with us'. Tell us the details of your issue when you contact us.

Is Scottish Power better than British Gas?

Verdict: Is British Gas better than ScottishPower? While neither firm is likely to be the cheapest in your area, it looks like British Gas takes the lead when it comes to the overall rankings. ... In most other areas, the 2 firms are broadly similar in what they provide their customers.

Why is Scottish Power customer service so bad?

It's basically because Scottish Power failed to treat its customers fairly over a sustained period of time.” ... Many customers had to wait for unacceptably long periods before their calls were answered, while complaints were handled poorly and took too long to be resolved, Ofgem said.

What has happened to Tonik energy?

Tonik Energy has ceased trading. All of Tonik Energy's 130,000 customers were transferred to Scottish Power on October 10, 2020. The Tonik login page has been removed from their website.

Is Scottish Power more expensive?

In March 2021, ScottishPower announced it would be raising prices on its Standard tariff by 9% in line with the new price cap. This price rise will came into effect from 1 April and translated to an average £96 increase in bills. The ScottishPower price rise will only affect customers on the supplier's Standard tariff.

Is Scottish Power the same as Scottish Hydro?

Scottish Power is owned by Iberdrola, a Spanish company. ... In 1995 Scottish Power bought MANWEB (Merseyside And North Wales Electricity Board) and merged it into the company. The Scottish Hydro brand supplies homes across Scotland.

Will my emergency electric run out Scottish Power?

Emergency credit aims to help make sure your energy supply isn't cut off in an emergency – for example if you're ill or otherwise unable to buy credit. ... Once you run out of emergency credit, your supply may be temporarily disconnected until you top up your meter.